- 0 (Registered)
Soft Skills to Drive Sales Results
Sales is a complex profession that takes a certain skill set to truly excel. Sales skills can be broken down into two broad categories.
Flexibility is a challenge for some salespeople. Today, you must be flexible with schedules, responsibilities, and utilizing internal resources – for example being a part of, leading or managing sales teams.
1. Become more self-aware emotionally.
It’s easy to let emotions run wild when faced with a tough-as-nails prospect, for example. The brain can freeze up, turning the meeting into a back-and-forth transaction, rather than one that focuses on value.
2. Work on assertiveness.
Salespeople who are not assertive often end up chasing deals, because they are not comfortable asking for agreement on next steps. Or they don’t have the assertiveness to insist on a meeting with all the decision makers.
3. Give empathy a try.
Empathy calls for being engaged, staying “in the moment,” focused and present.
Soft skills also include “personal” skills like goal-setting and effective decision making. While these can be developed, top sales people have an innate sense of these skills. In fact, having these skills are often motivators that can drive people towards a career in sales.
To truly excel at sales, don’t neglect the soft skills. Develop them and they’ll turn you into a true asset to your company.
A growing body of research shows that top performers outdo the rest of us because they’ve mastered “soft skills”. Of course, there’s more to adaptive selling than understanding feelings. You also need a variety of skills and knowledge at your fingertips. But it starts with your ability to read the situation.
Soft Skills for Sales Seminar 1 - Introduction
Soft Skills for Sales Seminar 2.1 - Why Soft Skills Matter
Soft Skills for Sales Seminar 3.2 - The Essential Soft Sale Skills
Soft Skills for Sales Seminar 4.3 - Mastering Soft Sale Skills
Soft Skills for Sales Seminar 5.4 - Advanced Soft Sale Skills